Top 3 questions
All orders ship and process from Miami within 24-48, unless it is a MTO.
Yes, we offer standard and express international shipping. See international shipping rates at checkout.
What countries do you ship to?
Anywhere our trusted carriers - FedEx, UPS, USPS and DHL - ship.
Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click. Review the policies here to understand which lost, stolen, and damaged items Route will cover.
Once an order leaves our warehouse, we cannot be held responsible for those lost or stolen packages. If your package has not arrived within 3 days of the delivery date, you will need to file a claim directly with the mailing carrier or with ROUTE if you selected ROUTE Package Protection upon checkout. We are unable to file a claim for customers.
You can file a one-click claim through the email that Route sends you after you check out, or you can file here.
If you did not add ROUTE Package Protection to your order you can still a file a claim directly with the mailing carrier whom lost the package.
Once USPS marks packages as return to sender, it is not possible to intercept the package or make any changes to the address. If you put an incorrect address, we will issue you a store credit for the total purchase amount. Email us at firstname.lastname@example.org for furthur assistance.
Once you place an order with us you'll receive an email confirmation that will include a link to your order status page. This information will update as your order is prepared and eventually shipped. Additionally, you'll receive email notifications from us providing updates, such as "Your order has shipped" and "Your order has been delivered." The emails will include tracking information so you can follow up on your stunning new pieces.
RETURNS AND EXCHANGES
We at YG COLLECTION are committed to providing you with an easy return’s process if something didn’t work out this time. We gladly accept returns unworn, unwashed with all tags still attached within 15 days of delivery to you for store credit.
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 3 business days from the date your return tracking information shows Delivered. Please allow up to 3 business days for your return to finish being processed.
We apologize that you received a damaged item. Please send a photo of the damaged product to email@example.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 15 day return window cannot be returned or refunded.
Be sure to double check your spelling. If you are still having issues with your discount code, please reach out to our customer service team with your code and we’ll be happy to help you troubleshoot.
ORDERS AND PAYMENTS
Make to order (MTO) allows costumers to purchase products that are customized to their specifications. It is a manufacturing process in which the production of an item begins only after a confirmed customer order is received. It is also known as mass customization.
Made to order items take between 10-15 business days to be dispatched, we always try our best to ship your order long before the turnaround time.
Under the product description of each product we will indicate whether the item is made to order or not.
Once an order is placed we cannot retroactively apply the discount code. Please save this code for your next order!
Items can sell out quickly but there is a chance that we could be getting more in stock. Sign up for the product wait list by entering your email address on the product page and you will be the first to know when that item comes back in stock!
International customers (outside of the United States) may be charged customs and duties by your local customs authority. The customs tax depends on the country that the order is being shipped to. You will be responsible to pay these fees if they are billed to you so please check your country’s custom office to see if there are any additional costs prior to completing your purchase.
Register for an account and enjoy the following benefits:
• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences
CARE & REPAIR
We hope you love your YG jewelry for generations. In order to protect it, we recommend using your YG polishing cloth to clean your piece regularly as elements such as air pollutants, dust, perspiration, perfumes, lotions, hairspray, make-up, sun tan lotion, deodorant, body oils and other natural elements can dull the appearance of gemstones and precious metals .
Please avoid the following which can cause damage to the piece:
•Do not use jewelry cleaner
•Do not use soap or any other cleaning agents
•Do not wear your jewelry while bathing, showering, or swimming
•Do not expose your jewelry to salt water or chlorine
•Do not use a polishing cloth containing any rouge
When not in use, store your jewelry in your YG gift box or pouch.
If you should experience a need for repair on any YG jewelry, please email firstname.lastname@example.org. Please reference your Name, Order Number and Repair Issue. YG will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.
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