FAQs

What is a made to order item?

Make to order (MTO) allows costumers to purchase products that are customized to their specifications. It is a manufacturing process in which the production of an item begins only after a confirmed customer order is received. It is also known as mass customization. 

 

How do I know if I have ordered a made to order item?

Under product description of each product we will indicate whether the item is made to order or not.

 

How long does it take for made to order items to ship?

Made to order items take between 10-15 business days to be dispatched, the turnaround time can be much faster at times.

 

How do I know when my order has shipped?

Once you place an order with us you'll receive an email confirmation that will include a link to your order status page.  This information will update as your order is prepared and eventually shipped.  Additionally, you'll receive email notifications from us providing updates, such as "Your order has shipped" and "Your order has been delivered." The emails will include tracking information so you can follow up on your stunning new pieces.

 

What is your cancellation/refund policy?

We have a 24 hr cancellation policy. You are allowed a purchased order to be canceled within 24 hours, a full refund will be processed to the original form of payment. You can email us [info@ygcollection.com] for any order cancellations inquiries.