Shipping policy
US SHIPPING:
|
Method |
Cost |
In-Transit Time** |
|
Standard Shipping |
$9.99 |
3-4 Business Days. |
| Express Shipping (UPS Second Day Air) | $25.99 | 2 Business Days. |
| Overnight Shipping (UPS Next Day Air) | $49.99 | 1 Business Day. |
INTERNATIONAL SHIPPING:
|
Method |
Cost |
In-Transit Time** |
|
Canada: DHL Standard Shipping Canada: DHL Express Shipping |
$34.99 CAD $49.99 CAD |
2-3 Business Days 1-2 Business Days. |
|
UK: DHL Standard Shipping UK: DHL Express Shipping |
£19.99 £27.99 |
6 - 12 Business Days. 2-4 Business Days. |
|
International Standard Shipping International Express Shipping |
$24.99 $42.99 |
6-12 Business Days. 2-5 Business Days. |
ORDER PROCESSING: All orders are processed within 1 business days (excluding weekends and holidays).
Please note that all shipping times are currently estimated and are not guaranteed. These are merely the rules that the carriers share with us.
FREE SHIPPING PROMOTION: We appreciate our valued customers, we offer FREE priority shipping on all US orders over $200 usd. All US customers qualify for the promotion. (Select Priority Shipping during checkout.)
*Please allow a minimum of at least 1 business day for your tracking link to be updated via USPS. Orders marked as “pre-shipment” do not mean we have not shipped your order; USPS may be scanning more or less based on their workload. We do not have control over how fast an item will be in transit via USPS. Please allow up to 24 hours for processing after you have received tracking.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
When your order is placed, you will receive an automatic confirmation email. Your order will be processed, and when it's ready to leave our distribution center, you will receive a second email with tracking information for your shipment. Please refer to the list above for available shipping methods.
DO YOU SHIP INTERNATIONALLY?
YG COLLECTION is proud to serve our YG family from all over the world! International shipping is available; depending on the location, rates will apply. The default pricing on our site is in USD.INTERNATIONAL DUTIES & TAXES:
Please note that international orders may be subject to customs duties and VAT upon delivery. These charges are set by your local government and are not controlled by YG Collection. Duties, taxes, and customs fees vary by country and order value. We are not responsible for unclaimed parcels, customs processing times, or incorrect shipping addresses.
HOW DO I KNOW WHICH ITEMS ARE MADE TO ORDER OR NOT?
Under the product description, we will indicate whether an item is made to order or not. No worries; very few items are.
HOW LONG DOES IT TAKE FOR MADE TO ORDER ITEMS TO SHIP?
Made-to-order items often require 10–15 business days to be dispatched from our warehouse. A made-to-order item is a product manufactured solely for you. Production time is often much shorter.
RETURN TO SENDER:
If your package is returned to us due to an invalid address or forwarding issue, we will contact you and issue you a store credit gift card amounting to your order.
- Receive premium package tracking services.
- Protect your order from lost, damaged, or stolen packages.
- Visually track all your orders in one place.
- Stay in the loop through every part of your delivery.
- If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of days (5 days domestic) (20 days international), then orders may be considered lost and a claim will need to be made.
Claims for orders lost-in-transit must be filed no later than 30 days from the last available tracking update.
Stolen Orders
- An order is considered stolen if tracking confirms package status as "delivered," but not received
- We ask that you wait minimum 5 days from the day your package status was marked delivered before reaching out and filing your claim
Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.
WHERE CAN I OPEN A CLAIM IF MY PACKAGE IS LOST OR STOLEN AND I AM INSURED WITH NAVIDIUM?
If you paid for package protection, please open a claim here: https://www.ygcollection.com/pages/file-a-claim
MY PACKAGE IS MISSING WHAT DO I DO?
If your tracking information shows that your package was delivered but you can’t find it, please verify the shipping address. Look for a notice of attempted delivery and/or see if someone else accepted the delivery on your behalf. Please wait 3 days; in rare cases, packages may be delivered up to 36 hours prior to arrival.
NOTICE:
YG is not responsible for lost or stolen packages. We kindly ask that you ensure your shipping address is correct on packages before they leave our facility. Lost or stolen packages are nonrefundable on our end.
Once your order leaves our facility, it is at the liability of the mailing carrier the package was shipped with at that time. If your package says delivered but you cannot locate it, please contact your local post office and file a claim through the mailing carrier as instructed. If you added Navidium Shipping Protection to your order, please open a claim directly with Navadium here.
